The Gold Bullion Company Delivery Information
If collecting orders from our office please ring a minimum of 24 hours before you wish to come in to organise collection.
The Gold Bullion Company offer several delivery options for goods and services purchased online or by telephone. Some delivery options are order dependent or may not be available at all times.
Due to a revision of collection schedules by our couriers, we have adjusted the ‘cut-off’ time for receipt of cleared payment and any ID requirements for same day dispatch to 1pm with immediate effect.
As a result - Orders for in-stock items completed before 1.00pm1 on standard business days will be dispatched same day by secure and fully insured delivery.
Delivery Options
The method of delivery depends upon order value:
- FREE Special Delivery - Orders over £200
- FREE Standard Delivery - Orders under £200
- Collect Goods in Person
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Customers spending over £1,000 are welcome to collect goods in person if they have opted for collection in the checkout page. Upon cleared payment our customer services team will call to arrange an appointment for you to collect your goods from our secure centre at the Wolverhampton head office. Orders marked for collection, where payment has been made for the goods in full, cannot be cancelled.
*Delivery schedules may be affected by Covid – related issues experienced by the courier and are, unfortunately, beyond our control.
Order Tracking
Your 13 digit Royal Mail tracking number will be sent by email and/or text message when your order is dispatched. Text messages will only be sent to customers who have provided a valid mobile phone number.
You can track your delivery by visiting the Royal Mail web site and using their Track and Trace service.
Insurance
You are fully protected against loss and damage. All goods are dispatched complete with full insurance cover through our insurance policy. Should your order not arrive or become damaged in transit our insurance will cover all costs of replacing any lost or damaged goods.
Packaging
Orders are dispatched in discrete, secure, plain and unmarked padded bags. There is no indication anywhere on the packaging of the contents or value.
Multiple Occupancy Addresses
The Gold Bullion Company accepts no responsibility for the loss of goods delivered to multiple occupancy addresses such as flats and residential complex buildings where someone other than the stated addressee signs for and accepts receipt of goods. Customers must ensure that parcel delivery arrangements are in place to accept and receive goods at the nominated delivery address.
Delivery problems
Should you experience any problems with your delivery of for further help and advice regarding delivery options, please contact our sales team direct on 01902 623 259.
1 Payment funds must clear in full before dispatch cut off time.
